How can I activate my Relationship card?
Call our Customer Interaction Center at 111-06-06-06 and activate your Relationship Card. |
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How can I activate my deactivated cheque book?
To take advantage of the additional convenience offered to you through your deactivated cheque book, just call Customer Interaction Centre at 111-06-06-06 |
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How can I request for a new deactivated cheque book?
You can request for a deactivated cheque book to be issued against your BTF account by calling at our Customer Interaction Centre at 111-06-06-06. |
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How do I make utility bill payments?
Simply call 111-06-06-06 and inform our agent of your bill amount and the payment will be made accordingly.
Please ensure that you make your payment at least 3 to 4 days prior to the due date. |
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How else can the Customer Interaction Center help me?
Through the Customer Interaction Center you can also inquire about your balance, order your cheque book, sign up for e-statements change your mailing address, make internal funds transfers and change your T-PINs. |
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Can I withdraw cash from my BTF account in any country?
BTF brings you a world of convenience. Now you can withdraw cash from your BTF account worldwide through the M-NET and Cirrus networks just by using your Relationship Card. |
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What if I lose my T-PIN?
Just call our Customer Interaction Center and press 0 to speak to a Customer Interaction Center officer and request a new T-PIN. |
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How do I make my payments to the Bank?
BTF gives you a free current account at RBS. Every month, the minimum payment due on your BTF will be automatically deducted from your current account. In order to deposit funds into the Current account, please drop off your cheques into our drop boxes or use the funds transfer facility at our ATM’s. |
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What if I want to pay back more than the minimum amount?
Please deposit funds into your Current Account. Allow 2-3 working days for the funds to be received into your account. Then simply call our Customer Interaction Center and instruct them to deduct the desired amount of payment from your current account. |
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Who can use BTF?
If you are a:
- Salaried Individual
- Self-Employed Professional
- Self-Employed Businessman
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What can you use BTF for?
- Credit Card Bill Payments
BTF makes life easy by giving you the opportunity to pay off the amount due on your Credit Card at a mark-up lower than what you currently pay. This way you can free up your Credit Card limit in no time at all and have the power to spend more. What’s more, you can do all this by simply calling our Customer Interaction Center 24 hours a day!
- Utility Bill Payments
Use BTF to pay off your mobile, gas, electricity and telephone bills. Avoid the hassle of standing in queues and let our Customer Interaction Center at 111-06-06-06 take care of everything.
- Pay-Orders/Third Party payments
Whether you need to make a payment to a business associate or need some cash to pay your child’s school fee. Enjoy the convenience of having your payorder made through our 24 hour Customer Interaction Center at 111-06-06-06.
- Any imaginable cash need
When it comes to dependability and acceptance, nothing beats the power of cash. With the presence of over 75 branches and hundreds of ATM locations and a 24 hour Customer Interaction Center, you can literally use BTF for any cash need you might have.
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How can you use BTF?
- Debit Card Facility
The Debit Card facility is an extension of your ATM Card. With this facility you can make instant payments directly from your BTF account at thousands of outlets across Pakistan.
- Cheque Book
Use your Cheque Book for any cash need simply by calling our Customer Interaction Center.
- Pay Orders
Call our Customer Interaction Center at 111-06-06-06 or visit our branches to request for a Pay Order to be made.
- Customer Interaction Center (24 Hour Access)
Call our Customer Interaction Center at 111-06-06-06 for any queries or banking need you might have including:
- Payment of Credit Card bills
- Issuance of Pay Orders or Demand Drafts
- Payment of Utility Bills
- Internal transfer of funds from your BTF account to your Current and/or Savings account
- Linking of your Credit Card
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Why use BTF?
To acquire the RBS Relationship Card
- Free Current Account
- Cheque Book delivered at your door step
- ATM Withdrawal Insurance
- E-Statements
- Withdraw cash worldwide
- Convenience of Drop Box facility
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