Step 1:
Inform EFU General of the incident via fax or telephone (within 72 hours of the incident). You need to provide your name and relationship number.

Step 2:
Get a copy of a First Information Report “FIR” logged from the Police station.

Step 3:
Fill out the Claim form [ File size 51KB] (also available at RBS Branches).

Step 4:
EFU General’s designated surveyor will contact you and collect the Claim form, “FIR” along with a copy of the your “NIC” for claim processing.

Contact Information:
For claims related information, please contact:

EFU GENERAL INSURANCE LTD(Clifton Division)
311, 3rd Floor, Clifton Centre, Block-5, Clifton, Karachi 75600.
Phones: 5837031-33, 5873338-9.
Fax: 92-21-5873136, 5836860
Email: clifton@efuinsurance.com
RBS's Customer Hotline: 0320 4235839

If our products and services have interested you and you would like further information please call our Customer Interaction Centre at 111-06-06-06