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Customer Interaction Services List
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Financial Services
  • Balance transfers (loan accounts & cards)
  • BTF bill payments (settlement)
  • BTF cash advance
  • BTF limit enhancements
  • Credit card installment plans
  • Credit card payments
  • Currency conversion
  • Internal transfers
  • Issuance of pay orders and demand drafts
  • Stop payments of cheques/ release
  • Term deposit bookings
  • Term deposit encashment
  • Term deposit rebooking
  • Third party funds transfer
  • Utility bill payments

Non-Financial Services

  • Account maintenance certificates
  • Address/ contact number updates
  • Balance certificates
  • Bank statement
  • Blocking of card
  • Cheque book request
  • Credit card details and inquiry
  • Deposit account details and inquiry
  • Duplicate advice request
  • Insurance Products details and inquiry
  • Interest payment certificates
  • Linking and de-linking of accounts
  • New account opening
  • Tax deduction certificates
  • Update of account details
  • Zakat deduction certificates

General Inquiry

  • Account balance query
  • Account modification query
  • Application status inquiry
  • Branch network inquiry
  • Collection and clearing query
  • Credit cards inquiry
  • Exchange rates
  • Information on government securities
  • Inward and outward remittance query
  • Loan account and overdraft query
  • Loyalty programme
  • Opening and closing account query
  • Products information
  • Remittance inquiry
  • Schedule of bank charges
  • Transaction details query

Other Services

  • T-PIN Generation
  • SMS PIN Generation
  • ATM PIN Generation
  • PIN Change

For more infromation about our products and services, please call our Customer Interaction Centre at 111-06-06-06

 

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