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A dedicated Platinum Call Centre has been set up to service your varied needs at any given time.
The Platinum Service Representative offers personalized self service and dedicated phone bankers catering to all your banking needs 24 hours a day, all year round, even on Sundays and holidays.
The Interactive Voice Response system (IVR) offers extensive facilities ensuring greater flexibility, privacy and ease of use.
The Platinum Service Representatives are well equipped to guide you on various inquiries and transactions pertaining to your accounts.
Simply call 111-11-71-71 to avail the following services:
- Card Activation
- Transaction Details
- ATM PIN Change
- Utility Bill Payments
- Balance Transfers
- Billing Inquiry
- Installment Plan Booking
- Reward Point Conversion
- Request for Pay Order
You can do almost all your banking transactions over the phone, at the push of a button! For a complete range of our services refer to the Customer Interaction Services List or simply get started by calling 111-11-71-71:
Step 1 - Select Language
Press 1 – English
Press 2 – Urdu
Step 2 - Select Service
Press 1 – Platinum Service Representative
Press 2 – Self-Service Banking
Press 3 – Credit Card Application Status
Step 3 - Verify yourself (TPIN Verification)
Enter your Platinum Credit Card Number
Enter your TPIN
Step 4 - Main Menu: Please Choose Your Service
Press 1 – For
Credit Card Services
Press 2 – For
Deposit Account Services
Press 3 – For
Loan Account Services
Press 4 – For
ATM or Debit Card Services
Press 5 – To
make a Utility Bill Payment
Press 6 – To
Generate a PIN
Press 7 – To
Change your PIN
Forget about rushing off to the bank during office hours or waiting in queues - switch to banking that's quick, secure and so very convenient.
Use your Land Line or Mobile phone to dial 111-11-71-71 and experience Phone Banking with a difference!
First Time Users
In case you do not have a TPIN
Step 1:
Press ‘0’ to talk to the Platinum Service Representative
Step 2:
The Platinum Service Representative performs verifications and transfers call to IVR
Step 3:
TPIN Generation on IVR
Please enter your New TPIN (a 4 digit number that you can remember easily)
Please re-enter the same New TPIN (to confirm)
For more information on the RBS Platinum Credit Card please call our Platinum Call Center at 111-11-71-71
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