Customer Interaction Centre
Why walk to the bank…When you can talk to the bank!
Our Customer Interaction offers personalized self service and dedicated phone bankers catering to all your banking needs 24 hours a day, all year round, even on Sundays and holidays.
Our Interactive Voice Response system (IVR) offers extensive facilities ensuring greater flexibility, privacy and ease of use.
Our Phone Banking Officers are well equipped to guide you on various inquiries and transactions pertaining to your accounts.
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Make payments for your credit card, order a demand draft, stop a cheque or pay your telephone, gas and mobile bills. You can do almost all your banking transactions over the phone, at the push of a button! For a complete range of our services refer to the Customer Interaction Center Services List or simply get started by calling 111-06-06-06:
| Step 1 - Select Language | ||
| Press 1 - English | ||
| Press 2 - Urdu | ||
| Step 2 - Select Service | ||
| Press 1 - Self Service Banking | ||
| Press 2 - Card Activation | ||
| Press 3 - Credit Card Application Status | ||
| Step 3 - Verify yourself (TPIN Verification) | ||
| Enter your Relationship Card or Credit Card Number | ||
| Enter your TPIN | ||
| Step 4 - Main Menu: Please Choose Your Service | ||
| Press 1 - For Credit Card Services | ||
| Press 2 - For Deposit Account Services | ||
| Press 3 - For Loan Account Services | ||
| Press 4 - For ATM or Debit Card Services | ||
| Press 5 - To make a Utility Bill Payment | ||
| Press 6 - To Generate a PIN | ||
| Press 7 - To Change your PIN | ||
Forget about rushing off to the bank during office hours or waiting in queues - switch to banking that's quick, secure and so very convenient.
Use your Land Line or Mobile phone to dial 111-06-06-06 and experience Phone Banking with a difference!
First Time Users
In case you do not have a TPIN
Step 1:
Press ‘0’ to talk to a Phone Banking Officer
Step 2 :
The Phone Banking Officer performs verifications and transfer call to IVR
Step 3:
TPIN Generation on IVR
Please enter your New TPIN (a 4 digit number that you can remember easily)
Please re-enter the same New TPIN (to confirm)
Refer to the Frequently Asked Questions for more information.
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