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Frequently Asked Questions

1. What kinds of cards can I use to access self-service phone banking?
  You can use any RBS card (Credit Card, ATM/Debit card or Relationship Card) to access the IVR.
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2. I have received my card but there is no PIN inside the welcome package?
  All PINs are generated through our IVR for your convenience. Please call NSBC at 111-06-06-06 to activate your card and the Phone Banking Officer will assist you in generating a PIN.
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3. What is a TPIN?
  Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your card number and TPIN are your identification for phone banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately. It is a good idea to change your TPIN at regular intervals.
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4. What if I lose my TPIN?
  Just call NSBC at 111-06-06-06 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.
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5. Do I need separate a TPIN for my ATM/Debit and Credit Cards?
  No. You require only one TPIN to access all telephone banking services.
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6. What if I don’t know my Relationship or Credit Card Number?
  Your name and card number appears on the front side of your Relationship or Credit Card.
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7. What if I enter an incorrect Relationship Number/ TPIN?
  In case of an entry error you will be prompted to re-enter the same. However on the third wrong try, your call will be transferred to a Phone Banking Officer. This is to prevent any unauthorized person from getting access to your account(s).
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8. I have lost my card. What do I need to do now?
  Call NSBC at 111-06-06-06 immediately to have your lost card reported and blocked. We will arrange a new card for you.
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9. If I have blocked my card? Can it be unblocked?
  A blocked card cannot be unblocked and a replacement card has to be issued in this scenario. In such cases a request for a new card is made through NSBC by dialing 111-06-06-06.
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10. Can I access my Deposit Account services if I enter through my Credit Card number or vice versa?
  Yes. After TPIN verification on the IVR, you can access all your accounts and products regardless of the card you used to access the IVR.
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11. Can I make Credit Card payments through the IVR?
  Yes, you can make Credit Card payments directly from the IVR. You can make minimum, full or your choice of payment instantaneously through the IVR (refer to the Credit Card Menu). Similarly you can make a third party Credit Card (linked to your account) payment through BTF pay order on the IVR (refer to the BTF Services Menu).
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12. If I make a payment through IVR when will it reflect on my account?
  All transactions that are made through the IVR are instantaneous except for payment transactions. All payments that are made through the IVR are executed the next business day. Payments at NSBC usually take 3 days to be executed.
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